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Hello my name isMarcyPhone support, ConnectaLink Broadband

Marcy’s diary

Call center horror stories, one headset at a time

Marcy Pruett, 34, has answered the phones in Tier 1 support at ConnectaLink Broadband for four years. She is required to say “I completely understand your frustration” and does, about ninety times a day. What she actually thinks goes in brackets.

2 shifts, newest first

  1. Can I speak to your supervisor? (No.)

    Friday · 54 calls · 7 supervisor requests · 0 supervisors

  2. The man who said he turned it off and on again

    Monday · 61 calls · 1 cry in the car park

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The shift, the boss, the customer. Five minutes, under a pen name, and nobody at work ever knows.

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